BAU / Support
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SAP BAU Consultant
SAP BAU Consultants help employers keep SAP running effectively after go-live. They bring practical support experience across incidents, service requests, user issues, minor enhancements, release support, testing, documentation, process improvements and continuous optimisation.
What does a SAP BAU Consultant do?
An SAP BAU Consultant supports live SAP systems and business processes, working with business users, process owners, functional teams, technical teams, service managers and managed service partners.
The role is commonly used across SAP S/4HANA, ECC, Fiori, RISE with SAP and BAU support environments where employers need stable day-to-day support, controlled changes, clear communication and practical improvement of SAP processes after implementation.
When businesses hire SAP BAU Consultants
- Supporting live SAP S/4HANA, ECC, Fiori or module-specific environments after go-live
- Resolving incidents, service requests, user issues, process queries, defects and recurring support themes
- Helping with minor enhancements, change requests, regression testing, release support and documentation
- Improving BAU support processes, knowledge articles, user guidance and operational stability
- Adding SAP BAU capability to support teams, AMS services, hypercare, stabilisation or continuous improvement activity
Typical responsibilities
- Investigate SAP incidents, service requests, user issues, defects, process errors and recurring BAU support themes
- Work with business users, process owners, functional consultants, technical teams, Basis teams and service managers
- Support minor enhancements, change requests, regression testing, release activity and production validation
- Analyse root causes, document fixes, update knowledge articles and recommend practical process improvements
- Use SAP Cloud ALM, Solution Manager, ticketing tools, monitoring tools or support portals where relevant
- Communicate clearly with users on issue status, priorities, workarounds, resolution steps and expected outcomes
- Help keep SAP BAU support stable, responsive and useful for business teams after implementation or transition
Key skills to look for
- SAP BAU consulting experience
- Strong understanding of SAP S/4HANA, ECC, Fiori or relevant SAP modules
- Knowledge of incident management, service requests, change requests, testing, release support and BAU processes
- Experience with SAP Cloud ALM, Solution Manager, ticketing tools, AMS support or managed service environments where relevant
- Ability to work with business users, functional teams, technical teams, Basis teams and service managers
- Clear judgement on issue priority, business impact, root cause, communication quality and practical support delivery