SAP Run Lead
SAP Run Leads help employers keep live SAP operations stable, accountable and aligned to business priorities. They bring practical run leadership across incidents, problems, service requests, change control, releases, monitoring, supplier coordination, stakeholder reporting and continuous improvement.
What does a SAP Run Lead do?
An SAP Run Lead leads the day-to-day running of live SAP support and operations, working with service managers, support consultants, functional teams, technical teams, Basis teams, suppliers and business stakeholders.
The role is commonly used across SAP S/4HANA, ECC, Fiori, RISE with SAP and BAU support environments where employers need clear ownership of live service, responsive support, controlled changes and steady improvement after implementation or service transition.
When businesses hire SAP Run Leads
- Leading SAP run activity across live S/4HANA, ECC, Fiori or module-specific environments
- Coordinating incidents, problems, service requests, minor enhancements, release support and change control
- Managing operational handover, support routines, monitoring, escalation routes and supplier follow-up
- Improving support processes, recurring issue visibility, service reporting, knowledge articles and user communication
- Adding run leadership to BAU teams, AMS services, hypercare, stabilisation or post-go-live support
Typical responsibilities
- Lead day-to-day SAP run activity across incidents, problems, service requests, changes and operational support tasks
- Coordinate support consultants, functional teams, technical teams, Basis teams, suppliers and business stakeholders
- Track SLA performance, ticket trends, backlog, recurring issues, release activity, monitoring alerts and improvement actions
- Support change control, release planning, regression testing, production validation and operational readiness checks
- Use SAP Cloud ALM, Solution Manager, ticketing tools, monitoring tools or support portals where relevant
- Report service position, issue themes, escalations, risks, priorities and continuous improvement progress
- Help keep SAP support stable, measurable and useful for business teams after go-live or support transition
Key skills to look for
- SAP run leadership experience
- Strong understanding of SAP S/4HANA, ECC, Fiori or relevant SAP support landscapes
- Knowledge of incident management, problem management, service requests, change control, monitoring and release support
- Experience with SAP Cloud ALM, Solution Manager, ticketing tools, AMS support or managed service environments where relevant
- Ability to work with business stakeholders, support teams, technical teams, suppliers and service managers
- Clear judgement on service priority, business impact, operational risk, escalation quality and practical support delivery